Updating your WiredContact Enterpr

Root > 1. WiredContact Enterprise

 

 

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Introduction

This guide explains how to update your current WiredContact Enterprise software to the latest release. And assumes you are within your first year or you have elected for the upgrade option at only £25 per user per year for named licences and £50 per Concurrent Licence. 

Stop the WiredContact Service  

1.        Disable WiredContact Enterprise. Go to the Admin Console>Site Settings>Misc. Settings>Disable Site.  Check box “Disable WiredContact Site”.  You can modify the message in the window that will appear if a user tries to access the site.

2.        Stop the WiredContact Service Application from the Services Control Panel. 

            Right mouse click on My Computer>select Manage>expand Services and Applications>select Services

            From the listing of files in the right pane, scroll to the bottom of the window to WiredContact Service App.   Right mouse and select Stop. A dialogue window will display the progress of the service being disabled. 

3.        Run an IIS Reset command (Start>Run>Command>IISReset) to unlock the files for the update.

Install the Latest Version Update 

1.        Download the latest WiredContact Enterprise version ( requires up to date annual maintenance )

2.        Double click Setup.exe to start the installation.  On the InstallShield Wizard dialogue box, select Repair, then select Next.
If a message window displays Cannot Replace File or Locked File, then make the alteration suggested and select the Try Again option. 


3.        In the Setup Complete dialog box, click Finish to exit the installation.

4.        Start the WiredContact Service Application from the Services Control Panel.

            Right mouse click on My Computer>select Manage>expand Services and Applications>select Services

·         From the listing of files in the right pane, scroll to the bottom of the window to WiredContact Service App.   Right mouse and select Start. A dialogue window will display the progress of the service being enabled.

 

 

 

Enable your WiredContact Enterprise Site
 

1.        Enable your WiredContact Enterprise Site by clicking on the Admin link>Site Settings>
Misc. Settings>Disable Site.  Uncheck the box “Disable WiredContact Site”


2.        Launch the WiredContact Enterprise site.  On the login page, if the version number in the upper right hand corner matches the version number on the download page, your update was successful.

 

If you require assistance in updating your software, please refer to the resources below:

If you want to include this Knowledge base within the login screen of your installation please ask us for the modified version of login.html - it's free.

 

            

In the UK for support email support@wiredcontact.co.uk  

 

 

 

  

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